Returns & Refund
We want you to feel confident when shopping with FUINMALL. Therefore, we aim to keep our returns and refund process clear and straightforward. Please review the information below before requesting a return or refund.
Returns & Refund Policy
Eligibility for Returns
You may request a return if the following conditions are met:
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The item is unused and in its original condition
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The item is returned in its original packaging
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The return request is submitted within 14 days of delivery
As a result, we can process your request more efficiently.
Non-Returnable Items
Some items cannot be returned due to hygiene or safety reasons.
These may include, but are not limited to:
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Personal care items
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Items that have been used or damaged after delivery
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Items marked as final sale
Because of this, please review product details carefully before purchase.
How to Request a Return
To request a return, please follow these steps:
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Contact our support team through the Contact Us page
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Provide your order number and reason for the return
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Wait for return instructions before sending the item back
As a result, your return can be handled correctly and without delay.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method.
Please note:
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Refunds are processed within 5–10 business days after approval
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Processing times may vary depending on your payment provider
Therefore, it may take additional time for the refund to appear on your statement.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
As a result, we recommend using a trackable shipping service for returns.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Provide clear photos and order details.
Because of this, we can review the issue and offer an appropriate solution.
Order Cancellations
Orders may be canceled only before they are processed or shipped.
Once an order has been shipped, it must follow the return process above.
Therefore, please contact us as soon as possible if you need to cancel an order.
Contact Us
If you have questions about returns or refunds, our support team is here to help.
Please visit our Contact Us page to get in touch.